Congratulations to Travis Cochrane & Christian Glisson
Travis Cochrane – Major Account Manager – Jacksonville
INITIATIVE – Means having the courage to adapt to what the times and the job calls for. It means having a view of the entire company, and when you see something that needs fixing, fix it. Cross lines to get things done. TEAMWORK – Means that we understand that we only will prosper as individuals if the team prospers. Interdependence, team spirit, team decision-making, team empowerment – those are the words of our future.
Recently, a prospective customer visited our Jacksonville branch for pricing on a scissor lift. They were in the process of building a new B2B facility and were working with one of our competitors to design the facility. In working with them, two of our Sales employees, Travis Cochrane and Christian Glisson, discovered that our competitor had quoted them on a rack system and accompanying equipment that would limit the storage space and productivity of their new facility. The customer was due to send an order of over $1.2 million in equipment to our competitor that same day. However, after an insightful conversation with Travis and Christian, they decided to slow the purchase of all material handling equipment until SSTL could produce an alternative design and quote.
Over the next few days, multiple design review meetings were held to discuss the customer’s needs. The result: Travis and Christian were able to increase storage capabilities by more than 15% and save them nearly 50% compared to what they would have spent with our competitor! This was a huge win for both parties. Our design and turn-key support has earned us a new nationwide customer, who was so pleased by their experience with us that they have enlisted SSTL on some of their other projects throughout the Southeast. Thanks to Travis and Christian’s commitment to our company values of INITIATIVE and TEAMWORK, a great business partnership has been formed!