by Lindsay Coffman, on Jul 3, 2020 11:15:00 AM
Technology is constantly advancing, even in the world of forklifts and other material handling equipment. Whether it’s updated AC drive motors for electric equipment, revamped engine designs, improvements to telematics systems, or changes in customer’s application, forklift technicians face new challenges every day.
To ensure that Southern States Toyotalift technicians provide the high-quality service our customers count on, we created the Quality Cup Competition.
What is the Quality Cup Competition?
The SST Quality Cup Competition is a demonstration of our commitment to excellence. This internal competition for SST forklift techs takes place throughout each year. Forklift mechanics from each of our Florida and Georgia dealership locations compete to see who can deliver the highest quality Planned Maintenance service. Each branch location selects one Quality Champion based on scores from initial judging by a Toyota Certified Trainer to compete for both dealership and company-wide Quality Cup Champion recognition.
How is the Quality Cup Scored?
The SST Quality Cup Competition is a demonstration of our commitment to excellence. This internal competition for SST forklift techs takes place throughout each year. Forklift mechanics from each of our Florida and Georgia dealership locations compete to see who can deliver the highest quality Planned Maintenance service. Each branch location selects one Quality Champion based on scores from initial judging by a Toyota Certified Trainer to compete for both dealership and company-wide Quality Cup Champion recognition.
Quality Champion Selection
Those locations who qualify for competition are able to designate their highest scoring technician as their representative Quality Champion. Their competition internally is based upon:
- Certifications
- Customer satisfaction metrics
- High quality standards
- Toyota technician certification
- Parts inventory management
We take customer reviews seriously, and these results weigh heavily into our internal scoring and review. All certified technicians are eligible to be a branch Quality Champion.
By basing the criteria upon both customer feedback as well as service quality indicators, we make sure our associates are competing to be the best of the best in all aspects of technician standards. The final competition for the quality cup is based upon three random quality reviews on a customer’s forklift planned maintenance service event, as well as a video review of a standard preventative maintenance completion. In addition to the competitive nature, our Quality Champions become leaders of our internal culture of excellence, helping guide new hires and other fellow associates towards higher performance and quality work.
Benefits for Southern States Toyotalift Customers
So, what does all this mean for your bottom line? The SST Quality Cup isn’t just for show. We designed this internal competition to deliver specific advantages to our customers, including:
- All SST technicians have additional motivation to take pride in their work and strive for excellence.
- High-quality standards are reinforced throughout all of our locations.
- The Quality Cup ensures adherence to standards at or above those set by Toyota Material Handling USA.
- Our world-class technicians maintain their commitment to safety and excellence through every step of the maintenance process.
Want to see the Southern States Toyotalift difference firsthand? Contact our team today. Our staff is fully committed to keeping your fleet in top condition. Contact us online or by phone at (800) 226-2345.
Further Reading:
4 Questions to Ask to Get the Full Value of Full Maintenance
Service and Repair for All Forklift Makes & Models
Is Your Forklift Fleet Robbing You Blind?
