Southern States TOYOTAlift has been successfully serving the material handling industry for over 60 years in Central Florida and Georgia. This success has been made possible by following a few key principles.
Do the right thing all the time, every time.
People make all the diff erence. Attract the best, train them well, and support them with the tools necessary to support the customer at the highest level.
Establish service support practices that maximize the customers uptime, productivity, and safety all while maintaining the lowest overall cost to operate their material handling equipment.
Focus on Customer Cost Per Hour (CPH)
Our Promise: Go The Extra Mile. Everything we do is aimed at helping the customer lower cost and maximize their position in the market place. How can we help you gain a Competitive Advantage in your business?
Repair Before Failure… Makes Us Different
Our commitment to the customer is predicated on providing world class service through our highly skilled, factory trained and certified technicians. This allows us to lower the Cost Per Hour*, which is the goal of any organization that requires material handling equipment. Central to that commitment is our service theme, which revolves around Repair Before Failure. The most important aspect of our process is this: we take the time necessary to locate and repair issues that may not be apparent on the surface, but down the road will prevent issues that can lead to costly repairs if left unattended.
Service Process… Makes Us Different
Response Time – Our Technicians are geographically assigned to customers allowing us to maintain a 2 to 3 hour average response time.
First Time Completion – Our service vans are stocked with the most commonly used parts and individually tailored to meet your needs.
Primary Technician Assignment – Technicians are assigned to specific geographic areas and specific customers allowing the same technician to service his customer base over 85% of the time. The technician knows your facility, people, processes and equipment, giving him maximum efficiency and the ability to help minimize your overall cost to operate.
Transparency – Service records are maintained electronically, allowing access to your fleet repair history. Nothing hidden.
Extra Care & Total Care Service – Programs built around you and your operation.
Parts Process… Makes Us Different
Off-Shelf Availability of 95% of Toyota parts and 87% of the competitive brand parts.
$1.2 million in parts inventory allowing for faster repair times and increased productivity of your equipment.
Our parts specialists bring over 300 combined years of experience and expertise to support you with onsite parts inventory as well as support our fleet of mobile service vans and technicians.
VMI – Value Managed Inventory. We will help you manage parts you stock OR provide consignment inventories where we provide the parts and bill them as you use them.
- Our parts van provides parts when you need them and includes FREE DELIVERY!